Gramma's Frequently Asked Questions

Return Policy

Due to the intimate nature of our products, health & safety considerations, and because many items are custom-made to order, we ARE NOT able to accept returns or exchanges for our products. We encourage our customers to make educated and confident purchases. Please contact us prior to purchase if you have any questions regarding your items. If you are unsure on how to use a product, please contact us prior to ordering. Please check sizes to ensure these will work with your body and the clothing you expect to wear.

Ordering the wrong size or color of silicone products (packers, STP, dildos, etc) and/or clothing (underwear or harnesses), including items not living up to your expectations will not be a reason for us to accept a return for refund or exchange. If the product is damaged after your use of the product, we can not refund based on use nor your dissatisfaction. Customized and made to order products are always inspected before shipping to ensure it meets Gramma's high expectations of quality and matches the choices you made on the order.

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How long will it take my order to ship?

Customized or made-to-order items take 8 weeks to ship.

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Pre-made packers, clothing items, and accessories generally ship within 1-3 days. 

 

When your order ships you will receive an email notification with your package's tracking information.

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How do I cancel my order?

Pre-made items may only be cancelled before the item has shipped. We ship pre-made items within 72 hours, so email support@grammassausages.com about cancelling your order as soon as possible.

 

Made-to-Order items may only be cancelled up to 7 days after purchase, or on a case-by-case basis. Any order that has been updated to "Processing" has already been started and is too late to be cancelled.

 

If you need any help or have any questions about your order, email us at orders@grammassausages.com. 

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Where can I find the specs for the different models, and where can I learn more about the different options to choose from?

Check out our handy-dandy Choosing a Product webpage! This page will be updated with the latest, specs and dimensions for each of the different models, and explains the steps to decide on which model and options to select!

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Oops - my packer ripped! What's the best way to repair it?

Wear and tear over time is to be expected with our products. Gramma recommends her handy-dandy silpoxy-based Patch Kit!

You can check out the instructions and how-to video on our Patch your Packer page.

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When will the item I want be back in stock?
Slots for made-to-order items open at the beginning of every month. Order slots are first come first serve, so keep a look-out! The "Stock" or "Inventory" listed in the shop represents the remaining slots that are open for the month. The amount of order slots available depends on many factors including current order volume and available supplies.

 

Some models may not be available for a period of time due to maintenance or upgrades. If the item you want is not available, check back at the beginning of the next month. Feel free to email any questions to packers@grammassausages.com.

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Is there discreet shipping?

Gramma neatly packages your prosthetic like she would any fancy lunch - vacuum sealed for peak sausage freshness! 

Your order will arrive inside the shipped generic envelope or package from USPS or UPS addressed to you, from "Gramma Andrew". Gramma also includes a special hand-written personalized note! 

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What goes into creating these packers?

Each packer purchased from Gramma is unique - every single packer is individually hand-sculpted and hand-painted using her own secret recipes and proprietary formulas in conjunction with the best and safest materials to create a high quality and durable packer with an excellent and realistic feel. No factory lines here - Gramma's sausages are functional and individual works of art.

​Gramma puts around 8-12 hours+ of love into each and every packer. This is including the quality assurance and control process, as well as research and development into her most complex and innovative packer models on the market - known as the F3+ line. Having been a laboratory scientist for over a decade, she also dedicates her time off (#nerd) researching new, more cutting edge advancements in elastomer specific material sciences and related fields.

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How long will my packer last?

At the moment, Gramma is still researching the life-expectancy of packers through daily use. Due to the softness and realistic feel of the products, packers are prone to cosmetic wear-and-tear over time. We recommend picking up one of Gramma's Silicone-based patch kits from the shop to have on-hand for when your packer could use a patch!

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Who is Gramma and what is Gramma's Sausages?

Gramma's Sausages is a trans-owned single-member LLC located in Louisville, KY. "Gramma" is the alter-ego of the owner, Andrew Esterle: Scientist turned Artist who's favorite pastime is hand-sculpting and hand-painting packers and genital prosthetics.

Gramma takes pride in each individual and unique handmade packer she makes. Each packer is made realistic look and feel not found anywhere else. Every packer is made by Gramma herself using her own unique secret recipes and proprietary formulas!

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Read more about Gramma and the company on our About page!