Return & Exchange Policy

Due to the intimate nature of our products, health and safety considerations, and because many items are custom made to order, we ARE NOT able to accept returns or exchanges. We encourage our customers to make educated and confident purchases. Please contact us prior to purchase if you have any questions regarding your items. If you are unsure on how to use a product, please contact us prior to ordering. Please check sizes to ensure these will work with your body and the clothing you expect to wear.

Ordering the wrong size or color of silicone products (packers, STP, dildos, etc) and/or clothing (underwear or harnesses), including items not living up to your expectations will not be a reason for us to accept a return for refund or exchange. If the product is damaged after your use of the product, we can not refund based on use nor your dissatisfaction. Customized and made to order products are always inspected before shipping to ensure it meets Gramma's high expectations of quality and matches the choices you made on the order.

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How do I cancel my order?

Orders can only be cancelled up to 48 hours after purchase. Once an order is placed, you have a window of 48 hours to cancel the order, and only if the order has not been already shipped. After 48 hours, the order has been entered into our production schedule and cannot be cancelled.  Our only compromise on this is on a case by case basis. If it has been more than 48 hours and the order has not shipped, we may be able to offer a refund for ready to ship items on the order only. Any order that contains custom or made-to-order items  cannot be cancelled or refunded after 48 hours. If you need any help or have any questions about your order, email us at orders@grammassausages.com. 

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Is there discreet shipping? 

Gramma neatly packages your prosthetic like she would any fancy lunch - vacuum sealed for peak sausage freshness! 

Your order will arrive inside the shipped generic envelope or package from USPS addressed to you, from "Gramma Andrew". Gramma also includes a special hand-written personalized note! 

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How long will my packer take to ship?

Depending on the current order volume, your customized or made-to-order items may take anywhere up to 6 weeks to ship. Pre-made items generally ship 1-3 days. When your order ships you will receive an email notification with your package's USPS tracking information.

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What goes into creating these products?

Each packer purchased from Gramma is unique - every single packer is individually hand-sculpted and hand-painted using her own secret recipes and proprietary formulas in conjunction with the best and safest materials to create a high quality and durable packer with an excellent and realistic feel.

No factory lines here - Gramma's sausages are functional and individual works of art.

​Gramma puts around 8-12 hours+ of love into each and every packer.

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How long will my packer last?

At the moment, Gramma is still researching the life-expectancy of packers through daily use. Due to the softness and realistic feel of the products, packers are prone to cosmetic wear-and-tear over time.

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Who is Gramma and what is Gramma's Sausages?

Gramma's Sausages is a trans-owned single-member LLC located in Louisville, KY. "Gramma" is the alter-ego of the owner, Andrew Esterle: Scientist turned Artist who's favorite pastime is hand-sculpting and hand-painting packers and genital prosthetics.

Gramma takes pride in each individual and unique handmade packer she makes. Each packer is made for not only durability but realistic look and feel not found anywhere else. Every packer is made by Gramma herself using her own unique secret recipes and proprietary formulas!

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Read more about Gramma and her company on our About page!